Last updated: April 27, 2026
Welcome to the Madeincookware FAQ! We’ve gathered answers to our most common questions to help you quickly find the information you need. If you can’t find the answer here, please contact our dedicated support team.
1. Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on every order shipped to Canada. There is no minimum purchase required.
Q: Where do you ship?
A: We currently ship to addresses within Canada only. We do not ship to the United States or any other international destinations at this time.
Q: How long will it take for my order to arrive?
A: After your order is processed (typically 1-2 business days), delivery within Canada takes 4-8 business days. Please note that delivery times are estimates and may vary due to carrier delays or peak seasons.
Q: Can I track my order?
A: Absolutely. Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package’s journey.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. For more details, please see our Payment Policy.
2. Returns, Refunds & Guarantee
Q: What is your return policy?
A: We offer a 30-Day Return Policy. You may return eligible items within 30 calendar days of receipt only if the item has a quality issue (defect, damage, or performance problem). Items must be unused and in their original packaging. We do not accept returns for change of mind. For full details, please review our Return & Refund Policy.
Q: How do I start a return?
A: Email our Support Team at info@madeincookware.sbs with your order number and a photo or video showing the quality issue. Once approved, we will provide you with a prepaid return shipping label and step‑by‑step instructions.
Q: Do I have to pay for return shipping?
A: No. We offer free returns on all eligible returns. A prepaid return shipping label will be provided upon return approval. There is no restocking fee.
Q: Where do I send my return?
A: All returns must be sent to our return address:
W-11 Olvera St, Los Angeles, CA 90012, United States
You will receive a prepaid label with the full address.
Q: How long does it take to get my refund?
A: Once we receive and approve your returned item, we process your refund within 1-2 business days. The refund will be issued to your original payment method. Please allow 7-10 business days for the credit to appear in your account, depending on your bank or payment provider.
3. Product & Quality
Q: What does “Madeincookware Quality” mean?
A: Our brand is built on uncompromising quality. Every product undergoes rigorous testing and uses the highest‑grade materials to ensure superior performance, reliability, and durability. We promise that our products are engineered to last.
Q: Where are your products made?
A: Our products are ethically sourced and manufactured in facilities around the world that meet our strict quality and labor standards. Specific details can often be found on the individual product pages.
4. Customer Support
Q: How can I contact customer support?
A: Our dedicated team is ready to help you.
- Email: info@madeincookware.sbs
- Phone: +1 (213) 626-0009
- Business Address: W-11 Olvera St, Los Angeles, CA 90012, United States
- Business Hours: Monday through Friday, 9:00 AM to 6:00 PM (Pacific Time)
Q: How quickly do you respond to inquiries?
A: We aim to respond to all email inquiries within one business day and are available by phone during our operating hours.
If you can’t find the answer you’re looking for, please don’t hesitate to reach out. We’re here to help!