Contact Us
Last updated: April 27, 2026
Customer Service Hours
Monday through Friday, 9:00 AM to 6:00 PM (Pacific Time)
We are closed on weekends and major U.S. holidays.
For general inquiries, order questions, or customer support:
info@madeincookware.sbs
We respond to all email inquiries within 1-2 business days. Please include your order number (if applicable) to help us assist you faster.
Phone
+1 (213) 626-0009
If you reach our voicemail after hours, please leave:
- Your name
- Order number (if applicable)
- A brief message and callback number
We will return your call on the next business day.
Business Address (correspondence only)
W-11 Olvera St, Los Angeles, CA 90012, United States
Please note: This is our business correspondence address. For product returns, please use the prepaid return shipping label provided upon return approval. The return address is the same as above.
Return Address
W-11 Olvera St, Los Angeles, CA 90012, United States
(A prepaid return label will be provided for all eligible returns. Do not send returns to this address without an approved return and a prepaid label.)
Contact Form
A contact form is available on our website. Please include your order number and a detailed message. We aim to respond within 1-2 business days.
Before Contacting Us
Many common questions are answered in our policies. Please review:
- Shipping Policy – for delivery times, tracking, and lost packages
- Return & Refund Policy – for return eligibility, refund timing, and free returns
- Payment Policy – for accepted payment methods, security, and billing issues
- Terms of Service – for legal terms and account information
- Privacy Policy – for data collection and your privacy rights
Frequently Asked Questions
We also maintain a comprehensive FAQ section on our website. You may find an immediate answer there.
We look forward to assisting you!